Shipping policy

Last updated: April 7, 2026

At Turtle Island Atelier, we take a thoughtful and intentional approach to shipping. Each order is carefully prepared to ensure quality while minimizing environmental impact.

📦 Order Processing

All orders are processed within 2–5 business days.

Please note:

  • Orders are not processed on weekends or holidays
  • During high-demand periods, processing times may be slightly extended

You will receive a confirmation email once your order has been shipped.

🚚 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Canada: 3–9 business days
  • United States: 5–10 business days
  • International: 7–15 business days

Please note that these are estimates and may vary depending on external factors.

🌍 International Shipping

We ship internationally.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Any additional fees imposed by their country

These charges are not included in your order total and are non-refundable.

🌿 Sustainable Shipping

As part of our commitment to sustainability:

  • We aim to minimize packaging waste
  • We use eco-conscious materials whenever possible
  • We avoid unnecessary shipments and split orders

We appreciate your patience as we prioritize thoughtful fulfillment over speed.

📍 Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

⚠️ Delays & Responsibility

Turtle Island Atelier is not responsible for delays caused by:

  • Postal carriers
  • Customs processing
  • Incorrect or incomplete shipping addresses

Please ensure your shipping information is accurate at checkout.

📦 Lost or Stolen Packages

Once a package has been marked as delivered, we are not responsible for lost or stolen items.

If your package is missing:

  • Contact the shipping carrier first
  • Then reach out to us if you need assistance

🔁 Incorrect Address

If an order is returned due to an incorrect address:

  • The customer is responsible for reshipping costs

📩 Contact

Turtle Island Atelier
Contact@turtleislandatelier.com

We are here to support you and ensure a smooth and transparent delivery experience.