Politique de remboursement

At Turtle Island Atelier, each piece is thoughtfully curated with a focus on quality, sustainability, and intention.
To minimize environmental impact and overconsumption, we maintain a limited and mindful return policy.

🌿 Our Approach to Returns

We encourage all customers to review product details carefully before purchasing.
If you have any questions, we are always happy to assist you prior to your order.

🔁 Returns

We accept returns only in limited circumstances.

To be eligible:

  • You must contact us within 7 days of delivery
  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

Returns that do not meet these conditions will not be accepted.

🚫 Non-returnable items

Due to the nature of our products and our sustainability commitments, the following items are final sale:

  • Limited edition or small-batch items
  • Custom or made-to-order products
  • Gift cards
  • Any item marked as “Final Sale”

💸 Refunds

Refunds are issued only once the returned item has been received and inspected.

If approved:

  • Refunds will be processed to the original payment method
  • Original shipping fees are non-refundable

Please allow 5–10 business days for processing.

🔄 Exchanges

We do not offer exchanges at this time.

If your item is eligible, you may return it (subject to approval) and place a new order.

📦 Return shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping method

We are not responsible for lost or damaged return shipments.

⚠️ Damaged or incorrect items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos and your order number

We will assess the situation and offer an appropriate resolution.

🌍 Sustainability Commitment

As an eco-conscious brand, we aim to reduce unnecessary returns, packaging waste, and carbon emissions.

We appreciate your understanding and support in making intentional purchasing decisions.

⏳ Late or missing refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider

If you still need assistance, please contact us.

📩 Contact

Turtle Island Atelier
Contact@turtleislandatelier.com

We are here to support you and ensure a thoughtful and transparent experience.